Clearly he's nice and accessible to the media. That's what they care about.Is Ben even that likeable of a guy? That part confuses me as well.
He's certainly not an unlikable guy, but he's shown zero personality, humor, engagement whatever over 4 years. Diffident Ben is super accurate.
Pitino wasn't prepared for this job, and didn't do well here overall. But like him or not, at least he was engaging and offered SOMETHING as a personality. His snarky sarcastic humor didn't play for everyone but at least offered an ethos.