16FeetUnder
Section 238
- Joined
- Nov 20, 2008
- Messages
- 307
- Reaction score
- 0
- Points
- 16
Thought I'd share a story of actual University successful customer service. I recently moved, but forgot to give the U my new address. As soon as I heard they were starting to send out tickets on Thursday I called and said that I had moved. They said that they had already sent out the tickets, but that they would talk to their manager and see what could be done. I kept checking my tracking number and it said "out for delivery" at my old address. Bummer, but I'd have to get over there to fetch the tickets. Sure enough, it eventually changed and said that the sender had requested delivery intercept and re-routed my tickets to my new house. I got them today, only one day late! Impressive service for once!