Just had it out with Comcast to no avail. I have the Preferred Package that if you go to the channel lineup it lists Pac 12 channel. I know it wasn't their intent, but I figured it might be worth the fight. I initially went on chat and chatted with someone who said his name was Thomas. He agreed with me that I should be getting Pac 12 and it must be a glitch. (He used that word). Sent me over to tech support that went nowhere as I could never actually talk/chat to a human.
I gave up on that and called them. Connected with some overseas operator who was mechanically nice, but said I would need to upgrade to the sports channel lineup. I told her that it's listed on my channel lineup. Why can't I get it? When I started to discuss dropping cable because of this, she sent me to some stateside representative. I thought I could pressure them into some type of free trial because there lineup is misleading. Made all kinds of offers like 30 days premium channels but no Pac 12.
Guess I'm going to have to go the Fubo route.
Oy, What a pain.