Game Day Experince-TCF

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Dean S said:
If I went to the game to eat bad food... I mean the fine cuisine...

It was the first game of the year for crying out loud. It happened at the dome. It will happen again. If you never experienced it before, why did you all save the complaining about food during one of the most exciting games in decades? I know that many of you are upset, especially since many of you believe your wallet buys you extra rights to mouth off about your disappointment. I don't think I could pry myself out of the seat for that fun game. You never could tell what was going to happen next.

I think it is funny that we are not bickering about the team. Now we are after the vendor who serves food. Honestly, people will find a way to gripe about the small stuff.

You are not being gassed by a maniac.
You did not go without food for days on end.
You had a nice place to hang out and celebrate a great school with great people around you.
You have reliable infrastructure in 99.98% of your everyday life.
You have caring people around you.
The band plays.
Goldie was everywhere.
The dance line is so fine!
Dinkytown could use the business.
Stadium village could use the business.
OMG, the cheerleaders.
You could have always snuck in the flask.
Never, ever leave home without a backup plan.
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Second dumbest post I've read. I feel sorry for you too and any of your customers if you in any way are responsible for customer service at work.
 

saintpaulguy said:
I actually mentioned it at the top of this thread, but good to have validation. I have been now directly told that as a 20 year season ticket holder that I should shut up about it
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Dear God - Shut up about it.
 

Indi1006 said:
Second dumbest post I've read. I feel sorry for you too and any of your customers if you in any way are responsible for customer service at work.
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I am not trying to be the customer service guy for the vendors. You fail to read the lines. I'm ribbing you on your profoundly overstated desire for, what, a hot dog. A great game was played and you want to moan about a service issue on a fan web page. That deserves an Internet slap on the nose.

Take you service issue to the U. You don't like my attitude on service, that is fine. Live in the world of the deluded. Focus on what is truly important. If you really need some kind of help on this issue, the last place I would try to get service is on a fan page.

Other places I wouldn't vent is to your congressman, spouse, garbine, or to God Almighty. If you insist that Poking fun at desperate for hot dog fans is wrong....well ...
 

Great thread. I am a ST holder and have partial Twins season tickets. The gap in stadium fan experience between the two stadiums is tremendous. At least the Gophers, in a sort of admission of their ineptitude, let food trucks into the pregame plaza area. Gastrotruck was great before the opener.

Best part of this is that we get to have threads like this until 2020!

http://www.businesswire.com/news/ho...rded-12-Year-Contract-Provide-Dining-Services
 

Dean S said:
I am not trying to be the customer service guy for the vendors. You fail to read the lines. I'm ribbing you on your profoundly overstated desire for, what, a hot dog. A great game was played and you want to moan about a service issue on a fan web page. That deserves an Internet slap on the nose.

Take you service issue to the U. You don't like my attitude on service, that is fine. Live in the world of the deluded. Focus on what is truly important. If you really need some kind of help on this issue, the last place I would try to get service is on a fan page.

Other places I wouldn't vent is to your congressman, spouse, garbine, or to God Almighty. If you insist that Poking fun at desperate for hot dog fans is wrong....well ...
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Actually it was mustard and ketchup not even a hot dog. I frankly think that with our fan base and how apathetic we are relative to getting the overall experience that we all deserve; we get what we deserve.
 



I will add a few more complaints. Before the season even started I was sent 2 different sets of season tickets. Same seats, different bar codes. They arrived about a week apart. What? Had to call the TO so I wasn't trying to use the "wrong" set of tickets. My seats are in the open endzone, and so I buy the chairbacks. Surprise, get to the first game and no chairbacks. Called the TO about it on Monday and was told they'd take care of it next game. Got called back an hour later and was told it was out of their hands and to call the company that acutally puts those seatbacks on. Called them, they said the U hadn't processed the order and to call the TO. Ugh. Called the TO, and they said they'd take care of it next game. I give it a coin flip if I have the seatbacks I have already paid for.

On the brighter side, I only had to wait about 30 seconds to buy a bottle of water!
 

I sent a note on Saturday over to the U's athletic department bemoaning the TV situation for the game that night, and also describing the experience from the home game the week before. A bit to my surprise, I received a return call today. I have to say that they said all the right things and I'm not sure that means much but I guess I do believe that Norwood and his crew are rowing in the right direction. I didn't talk to the guy much about the TV situation and focused mostly on the isues with TCF from the home game. Some things I didn't know: Aramark has a long-term contract with the U to provide everything from student meals to the food at the football games. We're one of the only schools around where the athletic department doesn't have a separate contract with the vendors that work at their venues. Long-term was allegedly more than five years? Also, it wasn't that they ran out of food, Aramark allegedly couldn't come up with enough workers because of the other games going on at the same time and they pretty much knew this was going to happen but didn't warn the U ahead of time and must have just prayed that it was going to be OK; their prayers weren't answered. There was plenty of food and drink and things on site, they just didn't have enough staff to get it prepared and distributed and to get the darn mustard bins refilled when empty. I guess some of the suite holders didn't get their food and drink that they pre-ordered until well into the second half; that was the example used to show how bad it really was during the first game. Anyway, I'm not generally gullible I don't think but I was impressed by the call and even more so the content of the call and what the guy had to say. Whether things will get better over time, who knows, but I think with Norwood and his crew (I confirmed that this was one of Norwood's guys I was talking to and not a hold over from Maturi) there maybe is a chance. Time will tell.
 

Indi1006 said:
I sent a note on Saturday over to the U's athletic department bemoaning the TV situation for the game that night, and also describing the experience from the home game the week before. A bit to my surprise, I received a return call today. I have to say that they said all the right things and I'm not sure that means much but I guess I do believe that Norwood and his crew are rowing in the right direction. I didn't talk to the guy much about the TV situation and focused mostly on the isues with TCF from the home game. Some things I didn't know: Aramark has a long-term contract with the U to provide everything from student meals to the food at the football games. We're one of the only schools around where the athletic department doesn't have a separate contract with the vendors that work at their venues. Long-term was allegedly more than five years? Also, it wasn't that they ran out of food, Aramark allegedly couldn't come up with enough workers because of the other games going on at the same time and they pretty much knew this was going to happen but didn't warn the U ahead of time and must have just prayed that it was going to be OK; their prayers weren't answered. There was plenty of food and drink and things on site, they just didn't have enough staff to get it prepared and distributed and to get the darn mustard bins refilled when empty. I guess some of the suite holders didn't get their food and drink that they pre-ordered until well into the second half; that was the example used to show how bad it really was during the first game. Anyway, I'm not generally gullible I don't think but I was impressed by the call and even more so the content of the call and what the guy had to say. Whether things will get better over time, who knows, but I think with Norwood and his crew (I confirmed that this was one of Norwood's guys I was talking to and not a hold over from Maturi) there maybe is a chance. Time will tell.
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Thanks for sharing. Good info. However, Aramark doesn't service Target Field. I could be wrong but I believe Sportservice has the Target Field contract. So just because one other sporting event was going on in Minneapolis they couldn't meet the service standards at the Bank?
 



What is the outlook for the size of the Student Section on Saturday?

; 0 )
 

Plus, Aramark doesn't serve the metrodump either. Sounds like that rep was uh confused. Probably actually is one of Joel's leftover minions of idiocy. I talked to someone who attended the Vikings game that night. He said the food service seemed normal at the dome. I was at Target Field earlier that afternoon and food service was great as always. So I am not sure I buy the excuses the AD rep was offering.
 

And that is a good question Walrus. Are we giving out free tickets for the game on Saturday? Deep discounts for student section seats to the public? Anything?
 

savagerube said:
Thanks for sharing. Good info. However, Aramark doesn't service Target Field. I could be wrong but I believe Sportservice has the Target Field contract. So just because one other sporting event was going on in Minneapolis they couldn't meet the service standards at the Bank?
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Aramark is, in my opinion, horrible--poor service, low quality, etc. However, they probably have the same employee pool as is utilized at Target Field, the Metrodome and, perhaps, even the State Fair to some extent. This would be true even if the contracts at those other places are held by other companies. It's not like any of them have a team of fulltime concession workers and vendors. The folks they usually hire to work Saturday afternoons at the Bank might not be available on a Thursday night and replacing experienced people with inexperienced ones can't solve all of the problems. The poor dude who tried to sell me a soda and a bag of Skittles in the third quarter certainly appeared to have never operated a cash register before and could barely follow my complex (two items!!) order. I don't like it, I think it detracts from the overall experience and it's a bit of an embarrassment, but it is not going to make me stop going, cheering or donating.
 



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