An example: I held Hockey and Football season tickets off an on for years (I moved to Texas at one point and dropped tickets) and donated to the U regularly. I was not a big time donor, but averaged about $5K/yr over twenty years, with less in some years, and into the 5 figures a couple of times. I received standard requests to donate until the year after I chose not to donate to the University anymore, but never any further communication. When I dropped season tickets - both times - I heard nothing from the athletic department. Ever.
In contrast, I purchased a pair of tickets to a University of Kansas basketball game once. I still receive updates on the program, "special opportunities" for tickets, updates from the Athletic Director and insights into their vision for the future and progress reports on the fund raising efforts. On a regular basis. The ticket purchase was 5 years ago. I have a better relationship with an athletic department I've spent less than $500 with than with the University I graduated from and donated to over the course of 20 years.
An assertion that the U doesn't have good relationships with alumni, fans, the public in general is not a surprise.
I'm not offended by it, but it is factual.