Ticket Office Praise

[Swaggerson]

After a long wait I was able to select my tickets Friday afternoon. I was having a few technological issues with the website on my home computer so I called in. The woman that answered the phone (initials JH) proceeded to send me screen shots of the seats available in the sections I was interested in. I thought that was a good work around...but unfortunately I was unable to see the panoramic view offered on the site. I was having a tough time making a decision. Sensing my indecisiveness, JH offered to put a set of tickets on hold for me and then walked over to Williams Arena from Mariucci and took photos with her phone. She subsequently emailed the photos to me and I was able to lock in on the best seats. Definitely above and beyond the call of duty! I know many of us have hammered the ticket office in the past...just one example of outstanding service!

 

[go 31]

I agree that the technology was great and someone(s) must have put a lot of work into making the new Seat Selection work. Good job!

 

[XMan]

After a long wait I was able to select my tickets Friday afternoon. I was having a few technological issues with the website on my home computer so I called in. The woman that answered the phone (initials JH) proceeded to send me screen shots of the seats available in the sections I was interested in. I thought that was a good work around...but unfortunately I was unable to see the panoramic view
offered on the site. I was having a tough time making a decision. Sensing my indecisiveness, JH offered to put a set of tickets on hold for me and then walked over to Williams Arena from Mariucci and took photos with her phone. She subsequently emailed the photos to me and I was able to lock in on the best seats. Definitely above and beyond the call of duty! I know many of us have hammered the ticket office in the past...just one example of outstanding service!

Wow That is ten steps beyond outstanding service. Pretty cool.

 

[GoAUpher]

That's awesome! Make sure you send a personal thank you that mentions her name to the head of the dept if you haven't already. The only way to assure that the TO continues to improve is to make sure that quality service is recognized, encouraged, and rewarded. Plus, it'll just make JH's day. If you've ever worked in a customer service industry you probably know how rarely you get thanked in that manner.

 

[sec105]

This kind of positive message is very refereshing. I had several questions during the selection process and I must say the response form the Ticket Office was effiecient and very helpful.
I am glad you got the persons name so you can let her supervisor (then again maybe she was the supervisor) know what a great job she did. I wish I would have gotten the names of those that helped me so I could give them proper kudos.

If you've ever worked in a customer service industry you probably know how rarely you get thanked in that manner

You are absolutely right. I think "JH" deserves at least "Employee Of The Month" parking privledges.