DarrenTheGreek
Gov. Victory Bell Ringer
- Joined
- Nov 20, 2008
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I thought this deserved it's own thread since the other renewal thread was mostly just people putting in their status.
Like a few others, I'm looking to downgrade tiers since in 3 years I cannot afford the price for the tier that my current seats reside in. When I went into renew it was pretty much forcing me to renew the donation as well. So I called Gopher Fan Relations to inquire how this process would work since I'm downgrading. Here's what I asked them.
A) If I renew my donation amount would I be refunded in May when I downgrade my tier? Answer was 'no...it's a donation so we can't refund it'
B) If I don't renew my donation amount and just renew my tickets can I then pay the full amount for my new donation level in May? Answer was 'no...you are renewing your current location which requires a tier 3 donation so if you don't renew your donation we would have called you within 30 minutes'
C) So even though I want to move down a level I'm pretty much forced to pay a donation for last seasons tier for next season? Answer was 'yes, that is correct sir'
Needless to say, I'm a little perturbed. That is lousy customer service and an awful way to treat your most loyal customer base. Be warned...if you downgrade you will still be forced to pay a higher tier next season.
Like a few others, I'm looking to downgrade tiers since in 3 years I cannot afford the price for the tier that my current seats reside in. When I went into renew it was pretty much forcing me to renew the donation as well. So I called Gopher Fan Relations to inquire how this process would work since I'm downgrading. Here's what I asked them.
A) If I renew my donation amount would I be refunded in May when I downgrade my tier? Answer was 'no...it's a donation so we can't refund it'
B) If I don't renew my donation amount and just renew my tickets can I then pay the full amount for my new donation level in May? Answer was 'no...you are renewing your current location which requires a tier 3 donation so if you don't renew your donation we would have called you within 30 minutes'
C) So even though I want to move down a level I'm pretty much forced to pay a donation for last seasons tier for next season? Answer was 'yes, that is correct sir'
Needless to say, I'm a little perturbed. That is lousy customer service and an awful way to treat your most loyal customer base. Be warned...if you downgrade you will still be forced to pay a higher tier next season.