More on Marketing - Nortwestern & Indiana

GoAUpher

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For those who are interested, here are two articles on things Northwestern and Indiana are doing to encourage better attendance at games:

Fred Glass, IU Marketing people are ready for next step
You can't argue with the results that Fred Glass, Pat Kraft and company came up with last year in terms of Indiana football attendance. In one season, the average attendance grew from 31,000 fans in 2008 to 42,000 fans last year. That was the third highest percentage increase of any program in the country.

But if you expected Glass and his staff to rest on their laurels, you were mistaken. This season, Glass has several more new things planned to get people in the seats for the six IU football home games and he outlined those in a meet-and-greet with the IU media Tuesday morning prior to IU football media day.

Here's the highlights:

1. KID PRICES ARE NOW $5: It used to be $17 for kids aged 7-12 but that is now a $5 seat for all of them. With that price, kids will receive admission to the Knot Hole Club which will give them a membership card and a T-shirt. On the back of the membership card will be a list of the six home games. There will be a place where kids can get stickers showing they were at the games. If they get all six stickers they will get what Glass called "a fabulous grand prize" at the end of the season.

2. "NEW ALUMNI" TICKETS ARE $5: IU graduates from the last three years can purchase tickets for $5 as well as a way to keep that group of people coming to IU football games. Last year, total tickets in that grouping were 50 per game. Glass said that number is up 1,400 percent. Since I'm not a math major, I'll let you figure that one out. But people are just learning about it, too. That number could go up.

3. NEW SCOREBOARD WITH ALL THE BELLS AND WHISTLES: The new IU scoreboard is the second largest in the Big Ten and one of the top 10 largest in the country. It includes a new sound system, and what Glass called "a lot of whizz and bang stuff." One of the things fans will like is that instead of just scores from around the country, they will now be able to see updates, scores and highlights from other games.

4. STUDENT SECTION WILL NOW BE CALLED "THE QUARRY": Another tie-in to Coach Hep's 'The Rock', the Quarry will have some interesting features. For one there will be a run out of freshman students with one carrying a flag with "The Quarry" on it and running it up to a perch somewhere above the student section. Glass's favorite feature though is what he's calling a "quarry derrick or rig" which he said looks like a crane that would pull rocks out of a quarry. A replica of that will be in front of the student section and go about 20 feet high. At the top of it will be a horn that will be blown when IU makes a big play, scores a touchdown, has a big defensive stop, etc... The players will be encouraged to make the gesture to blow the horn as well and then a student in charge of that will have the decision to blow it or not. Glass said he plans to put a Fred Flintstone video on the scoreboard with Fred blowing a horn in the quarry as well.

5. THE WILLIAM TELL OVERTURE AT MEMORIAL STADIUM: Glass has said he wants to incorporate some of the Assembly Hall traditions to football. And so, at the end of the third quarter, they will play the William Tell Overture and the cheerleaders and a few fans will do the flag thing like they do at IU basketball games but Glass said the football version will be "bigger, louder, and wilder" because of the size of the venue.

6. GREENING THE CREAM & CRIMSON: With an eye toward being Green, IU will have volunteers patrolling the tailgate areas trying to get people to recycle. In addition, IU will serve only Indiana grown popcorn in the stadium. But here's Glass's favorite here: Anyone riding their bicycle to Memorial Stadium can ride to the front gate where they will get free valet service. Someone will give them a token and then park their bike close by so they have easy access to the game. Glass said the utensils handed out in the stadium will be corn-based instead of plastic so they will be bio-degradable.

There will also be drum lines in the parking lot before the games, the Bloomington Fireman Bagpipe and Drum Corps will perform and cheerleaders will be leading different activities.

And all of the things that went well last year will be brought back:

*** The $5 student tickets for IU kids and any college student with the exception of those from the team IU is playing that week.
*** Kicks for keeps where fans are asked to throw back the opposing teams' kicks.
*** Red Light specials

So Glass is definitely trying. At this point, he said overall ticket sales are up 18 percent over this time last year, and they have already surpassed last year's season ticket sales for the general public for the entire year. That number is only up 70 to a total of 17,348 but it's a start said Glass.

And here's how Glass responds to those who say you can only do so much with gimmicks:

"I'll acknowledge the fact that I get the being good is the best way to get people in the stands,'' Glass said. "I'm not a goof about that. I understand that winning is the best marketing strategy you can have. But I reject and have always rejected the approach that some people sometime take where they shrug their shoulders and say 'there's not much that we can do. We'll just wait until the team wins.' I think that's wrong-headed thinking. That's why last year and continuing this year we're trying to do everything we can to prime the pump if you will to get people excited. So as the team comes along, and I'm very confident that it will, we're going to be in great shape in terms of attendance.''

Free ticket included with Northwestern season ticket pack (via Lake The Posts)
For all of you season ticket holders you likely received the 2010 tickets this past Friday in the mail. We always talk about the little things and NU is starting to make quantum leaps in this department. They created an actual looks-like-a-real-ticket right next to the final ticket of the season. This is a FREE TICKET for you to give to a to-be-converted Northwestern season ticket holder. Last year, this rather incredible recruiting tool was buried within the package. You can't miss it this year. Here's the catch - they MUST be redeemed in ADVANCE of the actual game and IT IS ONLY GOOD FOR NON-CONFERENCE GAMES.
With a 30% season ticket increase in our base, let's assume that there are 15,000 season tickets. Well, just by ensuring we get these FREE tickets in the hands of people that will attend, we can obviously boost our attendance by 15,000. Here's my pitch to you. Let's agree to ALL target the home season opener against Illinois State on September 11. Why? Well, the goal here is to really create attendance momentum. If we ALL target that game, I'm sure NU will accommodate and expand the end zone seating to help fill-in the rest of the stadium. We can create a great home opening experience - and then here is the catch - work to get the attendees to cough up to buy tickets for the rest of the season (4 home games plus one Wrigley game).
To that point, I'm hoping NU would be walking the stands of these sections which will be FREE TICKET holders and presumably THE target to convert in to season ticket holders. NU should be literally going up and down the row offering season ticket packages for the remaining games. It is all about conversion. To that point, I feel it is every single one of our duties to ensure that every one of these free ticket vouchers gets used. The redemption in advance part is NU's way of gathering contact information for these to-be-converted fans. You can bet with Mike Polisky's team now in place sales will be all over these folks. However, it should be an easy sell. Seriously, all I'm asking you to do is to recruit as many potential fans as you have season tickets (I have two). Let them know why you're giving them the tickets - you think once they go they'll be hooked. You don't even need to hard sell them, but you do what them to feel comfortable. Meet them at the game, show them the ropes - heck, even have them move to your section as I'm certain there will be wiggle room as the game is FAR from a sellout at this point.
We spend a lot of time on this board discussing what NU can do to recruit new fans and there is no better tactic then giving the experience away to someone for free as a test drive of the product. We all have a vested interest in doing so as it will increase attendance, make a better gameday experience, help the team on the field and ultimately impact recruiting. For those of you who never know how or where to start to help, it starts here. I gurantee every one of you can find someone to use the tickets who is a sports fan and may or may not know about how fun it is to be a 'Cat fan.

Also, not sure how many other people saw this since it was probably only in SI College Preview issues within a couple of hours of the Chicagoland area, but NU put in a full page advertisement with their new "Chicago's Big Ten Team" slogan on like page 10 of the issue that got mailed to me in Madison. Full court press is on from them.
 

I actually like the ideas that IU came up with. I have also been a fan of the athletic department hring a outside company to actually do their marketing for them since they are either incapable or lack the interest to do it themselves. One of the main companies that multiple universities use is

www.imgcollege.com
 

Those are all great ideas, but I don't think they fit our situation. We have to sell some student tickets and a handful of returned tickets from visiting teams, while they're trying to fill over half of there stadium. I think we'd benefit from loosening the rules surrounding student tickets letting people tailgate longer.
 

Those are all great ideas, but I don't think they fit our situation. We have to sell some student tickets and a handful of returned tickets from visiting teams, while they're trying to fill over half of there stadium.

Oh no doubt. I just think its interesting to see the creative ideas other B10 schools are coming up with. I think it probably peaks my interest b/c the U has been so adept at failing in the creativity department when it comes to marketing.
 

Oh no doubt. I just think its interesting to see the creative ideas other B10 schools are coming up with. I think it probably peaks my interest b/c the U has been so adept at failing in the creativity department when it comes to marketing.


Case in point, the first communication that I received from the University about this weekend's scrimmage was yesterday. I think most fans probably didn't even know there was/is a scrimmage and to only notify them 2 days before is poor planning.
 


As stated above, our problem is not selling the tickets now. Most human beings want to associate themselves with "winning". For example, look at the excellent movies and books that never become really popular because they are not "happy" enough, don't leave the consumer with positive vibes and "happy ever after" feelings. Fans who can endure a lot of losses are rare. A little more winning would be a big, big help. This is why I am not a big fan of a particularly hard NC, the fans say they want big games, but in reality they do not want to see losses.
 

I see numerous commercials advertising Target Field and the outdoor baseball experience. Yet Target Field has only a very few tickets available for the rest of the year. So why do they still show the commercials? Cause they want the buzz to continue.

Same thing for many years with the Wild. They always had commercials advising people to call a number and get into the "Warming House" for season tickets. Keep that buzz going.

The University missed a big opportunity to run local ads tauting the thrill of outdoor football being back on campus. "Call 1-800-U-GOPHER for your chance to get on the waiting list for tickets to the Vault" You need to market and get the casual fan to be roped in to the experience.
 

I see numerous commercials advertising Target Field and the outdoor baseball experience. Yet Target Field has only a very few tickets available for the rest of the year. So why do they still show the commercials? Cause they want the buzz to continue.

Same thing for many years with the Wild. They always had commercials advising people to call a number and get into the "Warming House" for season tickets. Keep that buzz going.

The University missed a big opportunity to run local ads tauting the thrill of outdoor football being back on campus. "Call 1-800-U-GOPHER for your chance to get on the waiting list for tickets to the Vault" You need to market and get the casual fan to be roped in to the experience.

Bingo.
 

These ideas are all basically fantastic, and quite frankly, if anyone from the U marketing department is reading them they should be embarrassed. Even though some of these ideas don't translate directly to the University's situation, they could be modified. For example, given demand for the new stadium, the U doesn't need to offer $5 kids tickets. That said, though, why not copy the idea for a super cheap kids loyalty program? Copy the idea from IU and create a kids 'passport'. Just give the thing away. Kids could get a stamp or sticker at each game, put their stub in it, whatever. Collect them year over year. Make the kids WANT to come, even if dad is ambivalent. "Dad, I don't care if it's SDSU, I GOTTA fill my passport!" Likewise, the freshman run is a GREAT idea, as is the bell. Lots to learn from IU football apparently. Who knew.
 



Case in point, the first communication that I received from the University about this weekend's scrimmage was yesterday. I think most fans probably didn't even know there was/is a scrimmage and to only notify them 2 days before is poor planning.

I got that and back on 8/3 I got one called "Fan Fest and Viewing Party". I assumed it was a Season Ticket holder mailing that you then should have gotten.



"Gopher Football Fans, the season is just one month away! Mark your calendars now to help us kick-off the season with these fun events.

Fan Fest & Scrimmage

Bring your family and friends to this FREE Gopher Football Fan Fest! Event includes kid games and "Kids Run with Goldy," followed by a team scrimmage and autographs. Tailgate in the Maroon, Gold, Northstar, and Ski-U-Mah lots, 8:00 a.m. - 2:00 p.m.


Date: Saturday, Aug. 21
Time: Doors Open, 10 a.m. (Gates A & E)
Family Activities, 10 – 11:30 a.m.
Scrimmage, 10:45 a.m.
Autographs following scrimmage
Location: TCF Bank Stadium "
 

I love what Indiana is doing. Some of those things have been suggested here in the past. We've talked here about building traditions, and all of their ideas are so easy. Having a student lead the team on to the field, a special horn to celebrate big plays, Fred Flintstone at the quarry on the scoreboard. How simple. Not us, though. We have too many commercials to make use of the scoreboard or to have the band play even four lines of that "go go gophers" song from the cartoon.

The U really has to focus on is making Gopher games fun, before, during and after the game. We're okay on attendance right now, but the day will come very soon when we'll have to start winning. We all know what will happen to attendance without winning. But that doesn't have to happen if fans are having fun.
 

And here I thought ads cost money and the FB team took a bus to Iowa City to save money. "Economics is the science of allocating limited resources to unlimited needs."
 

Case in point, the first communication that I received from the University about this weekend's scrimmage was yesterday. I think most fans probably didn't even know there was/is a scrimmage and to only notify them 2 days before is poor planning.

I got a save the date on July 1 and details on August 4.
 



Money is the biggest issue here. Just think of the difference in an ad spot in the Twin Cities compared to any other Big Ten community. Pro teams have a ton more ad money that we do. Just to note, the U does have adds on FSN.

And it looks like the U is doing the reduced ticket price for recent grads to fill in the Student Section.
 

Money is the biggest issue here. Just think of the difference in an ad spot in the Twin Cities compared to any other Big Ten community. Pro teams have a ton more ad money that we do. Just to note, the U does have adds on FSN.

And it looks like the U is doing the reduced ticket price for recent grads to fill in the Student Section.

True, but if Northwestern can afford to up their game and advertise in Chicago, we can do so here. The bigger thing is to be creative about it and not focus too much on TV.
 

I think the 'new alumni' offer is particularly shrewd, given the economic climate for new grads.
 




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